Returns Policy

We understand that sometimes our customers may need to make a return and we’re here to make the process as simple as possible. Our 14 day returns guarantee has you covered.

We offer a 14 day cooling off period, If you wish to return any items from your order, you must notify us within the 14 day cooling off period of your intention to return the items, we will then allow an additional 14 days for the products to be returned to us. The cost of the return of unwanted items must be paid by the customer.

The unwanted products must be in brand new, unused condition in the original unopened packaging.

Once we have received the items we will issue the refund via the payment method used in the initial purchase transaction.

In the event that a product has a fault or is damaged, please notify us within 24 hours of receiving the product. We will take full responsibility for the return of faulty or damaged products and organise a replacement in a swift manner. 

We deliver all of our orders by hand and carry the items into your home for you so the chance of any damages is unlikely.

We will ask that you forward us images of the fault or damage along with your order number so that we can assess and confirm the fault before arranging the replacement.

For assistance please email with your order number, or call us on 01782 939034